Fiji Airways passengers for Vavaʻu on Christmas Eve were fuming when they arrived in Neiafu and discovered their luggage were left behind.
According to Letio Tonga FM 87.5 there were 70 passengers in the flight and only 22 had received their bags on arrival.
A couple had to return to Australia after about 12 days since their arrival and still they did not receive their luggage.
Siaosi Lavaka of the radio said he was in Vavaʻu and he received a number of complaints from the unnamed passengers who flew from Australia, New Zealand and US through Fiji to attend the Kelena College’s 50th anniversary celebration.
He said some passengers started receiving their luggage two days later but food that were brought for the Christmas and the celebration were damaged.
Lavaka said on the radio the two increasingly frustrated travellers from Australia were still missing their luggage after he left Vava’u for Tongatapu yesterday January 5.
They had no new clothes or anything to change into while they were staying in Vavaʻu, he said.
He said the Australian couple were told by airline representatives to fill out the compensation form application but after submitting it three times they still did not receive their luggage .
Fiji Airways’ two-times a week flight services between Nadi and Lupepau’u International Airport began in April 2016.
Kaniva News contacted Fiji Airways for comments.
