Tongan employers need to emphasise confidentiality and workplace ethics

    Dear Sir,

    If there is one obvious issue that should be addressed in the workplaces in Tonga, it should be that of client confidentiality and workers’ ethical behaviour. We all know from common sense that keeping your clients’ personal information confidential is very important as it can have a very bad effect on the function of your organisation, if overlooked. Either you land yourself in hot water or lose your job, which unfortunately for some may be their primary source of income!

    However, a lot of workplaces in Tonga, both government and non-government, are extremely poor in protecting their clients’ privacy. Nowadays, it’s common to hear employees gossip about a particular client’s personal life and personal dealings with the organisation. Government and non-government workplaces need to uphold the principle of maintaining client confidentiality. It is unquestionably inappropriate for an employee to discuss a client’s personal matters without their consent.

    Let me give you an example: I have a friend who receives money from overseas. To her surprise, information about her financial affairs seems to have spread to people who have no right to know about her private life. The only way the information could have spread is from somebody involved in her transactions.

    It angers me to see this kind of behaviour tolerated in the Tongan workforce. I strongly believe that CEOs and managers in government and non-government organisations in Tonga need to raise the bar in the workplace and highlight workplace confidentiality and ethical behaviour before clients do it for them.

    Malo,

    Soa’ileata Paseka

    Editor’s note: This is an abridged version of the original letter.

    1 COMMENT

    1. Ko e taha e me’a ‘oku tokanga mai ki ai ‘a e tohi ko ‘eni ko e me’a ‘oku ui he lea ‘Ingilisi ko e confidentiality pe ko e me’a ‘oku fakapulipuli ‘o fakangatangata pe e ‘ilo ki ai ki ha kakai mahino mo pau.

      ‘Oku toe ‘o hake he tohi ko ‘eni ‘a e me’a ‘oku ui ko e ‘efika pe oku ‘uhinga ki he to’onga pe founga lelei mo taau ke muimui ki ai ha to’onga pe fua fatongia ‘a kautaha.

      Ko e ongo me’a ‘e ua ko ‘ena confidentiality mo e ethic ko e konga pau ia ‘o hano fa’u ha founga ngaue ‘i he ngaahi ngaue’anga fakapolofesinale tautefito ki he ngaahi fonua fakalakalaka mo sivilaise.

      Pea ‘oku fai ia ‘i he ngaahi ‘uhinga lahi kau ai ‘a e taumu’a ke malu’i e potungaue pe kautaha ko ia mo falala’anga ‘e he kau kalaieni pe kinautolu ‘oku nau ngaue’aki ‘enau sevesi ‘aki ‘enau tui ‘e ‘ikai homohomo noa e ngaahi fakamatala taautaha kau kia kinautolu ki tu’a.

      Ko e me’a mamafa ‘aupito ‘eni fakamamani lahi pea ‘oku tokanga ki ai ‘a e ngaahi ngaue’anga ‘a e pule’anga mo e ngaahi kautaha faifatongia ki he kakai.

      ‘I Nu’u Sila ni ‘oku tapui fakalao ke ‘ave noa ‘e ha taha ngaue ‘i ha kautaha ha fakamatala ki ha lekooti fakapangike pe ha toe kautaha ‘o ha taha ki ha taha kehe ‘o kapau ‘oku ‘ikai ke ne ma’u ha mafai mei he taha ko ia.

      ‘Oku pehe leva ‘e he toko taha faitohi ko ‘eni kuo tohi mai ki ho’omou nusipepa Kaniva ‘oku fiema’u ‘a e ngaahi ngaue’anga ‘i Tonga ke tokanga’i ‘a e confidentiality mo enau founga ngaue ‘oku makatu’ung he ‘efika ke fakapapau’i oku muimui ki ai enau kau ngaue pea ‘oua ‘e tufaki ta’e fakamafai’i e fakamatala taautaha ‘a e kakai.

      ‘Oku tupu ‘eni mei ha keisi ‘i he taha e ngaahi kautaha ta pa’anga ‘i Tonga.

      Ko ha tokotaha ‘eni ‘oku fa’a toutou ma’u ha’ane seniti mei muli i he kautaha ko ‘eni. Ka kuo ‘ohovale ia kuo ‘ave holo ‘e he kakai ia e ngaahi me’a kotoa kau ki he’ene silini ‘oku ma’u hange ko e ma’u meia hai, fonua fe ‘i muli pea ko e fiha na’e ma’u.

      ‘Oku kau e ngaahi fakamatala ko ‘eni he confidential pea ‘oku mamahi ‘a e taha faitohi mo hono kaungame’a ko ‘eni he mama ‘a e fakamatala ko ia ki tu’a ‘o na tukuaki’i ko e taha totonu pe mei he kautaha ta pa’anga ko ‘eni ne ne ‘ave ‘a e fakamatala ki tu’a ki he kakai hono siasi mo e komiuniti.

      ‘Oku fokotu’u mai ‘e he tokotaha faitohi ko ‘eni ko e me’a ‘eni ‘oku fiema’u ke tokanga ki ai ‘a e ngaahi potungaue ‘a e pule’anga pea pehe foki ki he ngaahi ngaue’anga taautaha ‘i Tonga.

      ‘Oku fiema’u ke tauhi ‘a e ngaahi fakamatala kau ki ha taha ke malu pea tulituli e founga ngaue ‘a e potungaue pe kautaha ko ia ki ha ‘efika pau ‘o hange ko e fakamahino ‘e ‘ikai ‘ave noa ‘e he kau ngaue ‘a e fakamatala fakapulipuli pe taautaha ‘o ha taha ki ha toe kakai kehe.

      Ko e tohi ko ‘eni ne paasi mai e he toko taha faitohi ki he Kaniva. Na’e ‘i ai pe ngaahi fakamatala ai ne to’o ‘e he ‘etita tu’unga pe ‘i he ngaahi ‘uhinga faka’efika mo fakalao ka ‘oku kei ma’u pe ‘uhinga totonu ‘o e tohi ni o hange ko ia ‘oku ha atu ‘i olunga.

      Ne fakamo’oni ki he tohi ni ‘a e toko taha ko Soa’ileata Paseka.

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